Refund Policy at Vivahtech Solutions
We want every purchase at Vivahtech Solutions to be a satisfying experience. If, for any reason, you are not content with your purchase, we are here to assist you.
- Time Frame: Products must be returned within 30 days from the date of purchase.
- Product Condition: The product must be in its original packaging and in the same condition as when received. It should be unused, undamaged, and include all accessories.
- Proof of Purchase: A valid proof of purchase, such as the original receipt or order number, is required for all returns.
- Contact Us: Please reach out to our Customer Support team via email at firstname.lastname@example.org or call us at (+254)704171615 to initiate the refund process. Kindly provide your order details and reason for the refund request.
- Approval: After receiving your refund request, we will review it and notify you of the approval or rejection. We may ask for additional information if needed.
- Return of Product: If your refund is approved, securely package the product and send it to our address:Vivahtech Solutions
Festive Mall, Second Floor Shop No. F2
- Inspection and Processing: Upon receipt and inspection of the returned product, we will notify you of the status of your refund. If approved, we will initiate the refund to your original payment method.
Refunds are typically processed within 7-10 business days after the approval of the return.
We strive to process refunds promptly and efficiently, ensuring a seamless and positive experience for our customers.